1. Introduction
QFix Pty Ltd (“QFix”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you:
- Visit our website
- Use the QFixGo platform
- Purchase fuel through participating fuel retailers
- Contact our customer support team or
- Use any related services provided by QFix
By using our website or QFixGo services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. About QFixGo
QFixGo is a secure mobile commerce platform developed by QFix that enables customers to purchase fuel directly from participating fuel retailers using their mobile device.
QFixGo facilitates payment and communicates with participating fuel retailers, payment providers and point-of-sale systems to complete fuel purchases.
3. Information We Collect
Depending on how you use QFixGo, we may collect:
Personal Information
- Full name
- Email address
- Mobile phone number
- Billing information
- Vehicle information (if voluntarily provided)
- Loyalty membership details
- Customer support enquiries
Transaction Information
- Fuel retailer visited
- Date and time of purchase
- Pump number
- Fuel grade
- Transaction amount
- Receipt information
- Transaction reference numbers
Device Information
- IP address
- Device type
- Operating system
- Browser type
- Device identifiers
- Language preferences
Location Information
With your permission, QFixGo may access your device location to:
- Identify nearby participating fuel stations
- Improve fraud prevention
- Assist with transaction validation
Location services can be disabled at any time through your device settings.
Technical Information
We automatically collect information relating to:
- Website usage
- App usage
- Cookies
- Session data
- Error logs
- Analytics information
4. How We Collect Information
We collect information:
- Directly from you when you register or make a purchase
- When you contact customer support
- When you use our website
- Through cookies and analytics technologies
- From participating fuel retailers
- From payment providers involved in processing your payment
- From loyalty program providers (where applicable)
5. Why We Collect Your Information
We collect your information to:
- Process fuel purchases
- Verify transactions
- Prevent fraud
- Deliver digital receipts
- Operate QFixGo services
- Provide customer support
- Improve our products and services
- Monitor platform performance
- Comply with legal obligations
- Manage customer accounts
- Administer loyalty and promotional programs
- Send service-related communications
Where you have provided consent, we may also send marketing communications. You may unsubscribe at any time.
6. Payment Information
QFixGo does not store your complete credit or debit card details on our servers.
Payments are securely processed by PCI DSS compliant payment providers using encrypted payment technologies.
Payment providers may collect and process payment information in accordance with their own privacy policies.
7. Sharing Your Information
We may disclose your information to:
- Participating fuel retailers
- Payment processors
- Banking partners
- Loyalty program providers
- Technology service providers
- Cloud hosting providers
- Fraud prevention services
- Government authorities where required by law
- Professional advisers including auditors and legal advisers
We do not sell your personal information to third parties.
8. Overseas Disclosure
Some of our technology providers or cloud hosting providers may store or process information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure that recipients comply with privacy obligations substantially similar to those required under Australian privacy laws.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our security measures include:
- SSL/TLS encryption
- Secure cloud infrastructure
- Access controls
- Firewalls
- Multi-factor authentication for administrative users
- Security monitoring
- Audit logging
- Regular security updates
- PCI DSS compliant payment processing
- ISO 27001 aligned information security practices (where applicable)
While we use commercially reasonable security measures, no internet transmission can be guaranteed to be completely secure.
10. Cookies
Our website may use cookies to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Measure service performance
- Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
11. Analytics
We may use third-party analytics providers, including Google Analytics or similar services, to understand how visitors use our website and services.
Analytics providers may collect information including:
- IP address
- Device information
- Browser type
- Session duration
- Pages visited
These providers collect information in accordance with their own privacy policies.
12. Direct Marketing
With your consent, we may send:
- Promotions
- Special offers
- Loyalty updates
- Product announcements
- Service updates
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us.
13. Access and Correction
You may request access to your personal information held by us.
If your information is inaccurate or incomplete, you may request correction.
Requests can be made by contacting our Privacy Officer.
We will respond within a reasonable time as required under Australian privacy law.
14. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
- Prevent fraud
When information is no longer required, it is securely destroyed or de-identified.
15. Children's Privacy
QFixGo is not intended for individuals under the age of 16 without parental or guardian consent.
We do not knowingly collect personal information from children.
16. Third-Party Websites
Our website or QFixGo platform may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
Users should review the privacy policies of third-party sites before providing personal information.
17. Your Privacy Rights
Subject to applicable law, you may:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Opt out of marketing communications
- Make a privacy complaint
18. Complaints
If you believe your privacy has been breached, please contact us.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Your continued use of QFixGo following any changes constitutes acceptance of the updated Privacy Policy.